Return Policy

 



U.S. RETURNS

ONLINE PURCHASES
 If you are not completely satisfied with your purchase, we will gladly accept online returns within 15 calendar days of the original order date.

FULL PRICE items qualify for a REFUND to the original form of payment.

SALE items qualify for STORE/WEB CREDIT in the form of a gift card.
Items designated as "FINAL SALE" may not be returned for any credit.

Please ship eligible online returns to:
Pachute
57 West 84th Street
New York, NY 10024

Items returned must be unworn, unstained, unwashed, unaltered and in perfect condition, with all tags still attached. Shoes must be in the original, undamaged box.

Pachute reserves the right to refuse a return if the items do not meet the above requirements.

 

IN STORE PURCHASES 
In store purchases are accepted within 14 days from purchase for exchange or store credit. Items must be returned unworn, unwashed, and with the original tags on the garment. Please note that ALL SALE MERCHANDISE IS FINAL SALE. These items may not be returned.

 

INTERNATIONAL POLICY

At this time, we are unable to accommodate returns on international orders.
All import duties and taxes are the buyer's responsibility. Buyer assumes full liability for the package as soon as it is handed to the courier service.
If package is refused or returned undeliverable, no shipping refund or credit will be issued by Pachute.